{"id":143,"date":"2026-05-16T17:12:31","date_gmt":"2026-05-16T16:12:31","guid":{"rendered":"https:\/\/aiprocessia.com\/blog\/?p=143"},"modified":"2026-10-04T14:03:25","modified_gmt":"2026-10-04T12:03:25","slug":"workflow-automation-software-2026","status":"publish","type":"post","link":"https:\/\/aiprocessia.com\/blog\/en\/workflow-automation-software-2026\/","title":{"rendered":"Workflow Automation Software 2026: Power Automate vs Zapier vs n8n vs Appian (SMB Comparison)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><!-- AIPROCESSIA-SIA-PILOT-2026-06-11 --><img decoding=\"async\" src=\"https:\/\/aiprocessia.com\/blog\/wp-content\/uploads\/2026\/07\/aiprocessia-sia-engranajes-web-2.png\" alt=\"Sia, el asistente IA de AIPROCESSIA, rodeada de engranajes de automatizaci\u00f3n\" style=\"float:right;width:150px;max-width:38%;height:auto;margin:.2em 0 1em 1.2em;\" loading=\"lazy\"\/><!-- \/AIPROCESSIA-SIA-PILOT-2026-06-11 -->After realising your team loses 20-40 hours every week to manual processes, comes the practical question: <strong>which workflow automation software do I actually buy?<\/strong> This page exists because <strong>workflow automation software<\/strong> is one of the most searched B2B categories in the US and UK in 2026 (3,600 monthly searches in Google Ads Keyword Planner, +81% in the last three months), and almost every comparison online is written by the vendors themselves. Here&#8217;s an honest comparison from people who deploy these tools for SMBs every week.<\/p>\n\n\n\n<div class=\"wp-block-group aiprocessia-key-takeaway has-text-color is-layout-constrained wp-container-core-group-is-layout-d7ea2557 wp-block-group-is-layout-constrained\" style=\"color:#0f172a;border-radius:8px;border-left-color:#1d4ed8;border-left-width:4px;background-color:#dbeafe;margin-top:24px;margin-bottom:24px;padding-top:24px;padding-right:24px;padding-bottom:24px;padding-left:24px\">\n<p class=\"wp-block-paragraph\"><strong>Executive summary<\/strong> \u2014 Workflow automation software lets you design, run and measure business processes by connecting apps, people and AI. In 2026 the SMB market is split between iPaaS tools (Zapier, Make, n8n, Workato), enterprise BPM (Appian, Pega, ServiceNow, Bizagi, Camunda) and the Microsoft ecosystem (Power Automate). Pricing ranges from free (n8n self-hosted, Zapier free tier) to $5,000+\/month (enterprise BPM). The low-code automation platform category grew <strong>+515% year-over-year<\/strong> \u2014 the fastest in the B2B SaaS space.<\/p>\n<\/div>\n\n<!-- AIPROCESSIA-LINK66-2026-06-27 --><p class=\"wp-block-paragraph\"><em>New to this? Start with our pillar guide on <a href=\"https:\/\/aiprocessia.com\/blog\/en\/business-automation-what-it-is-how-to-get-started\/\">what business automation is and how to get started<\/a>.<\/em><\/p>\n\n\n<div class=\"wp-block-group aiprocessia-lead-magnet has-text-color has-background is-layout-constrained wp-container-core-group-is-layout-d7ea2557 wp-block-group-is-layout-constrained\" style=\"color:#ffffff;border-radius:10px;border-left-color:#059669;border-left-width:6px;background-color:#0f172a;margin-top:24px;margin-bottom:24px;padding-top:24px;padding-right:24px;padding-bottom:24px;padding-left:24px\">\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#ffffff\"><!-- AIPROCESSIA-LEADMAGNET-2026-05-30 --><strong>Skip the marketing copy. Get the 25 questions to ask before signing.<\/strong> Free 1-page checklist (PDF, no email required) covering use-case fit, vendor capability, integration depth, compliance (SOX \/ MTD \/ PEPPOL \/ EU AI Act) and contract clauses.<\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#ffffff\">\ud83d\udcc4 <a href=\"https:\/\/aiprocessia.com\/blog\/wp-content\/uploads\/2026\/05\/aiprocessia-automation-software-checklist-2026.pdf\" data-cta=\"magnet_download\" rel=\"nofollow\" target=\"_blank\"><strong style=\"color:#60a5fa\">Download the checklist (PDF, 4&nbsp;KB)<\/strong><\/a> &nbsp;\u00b7&nbsp; \u2709\ufe0f <a href=\"mailto:info@aiprocessia.com?subject=Custom%20shortlist%20request&#038;body=Hi%2C%0A%0AI%20want%20a%20custom%20vendor%20shortlist%20for%20my%20stack.%0A%0AMy%20company%3A%0AInvoice%20volume%20%2F%20month%3A%0ACurrent%20ERP%2FCRM%3A%0ATop%203%20processes%3A%0ABudget%20band%3A%0A\" data-cta=\"magnet_shortlist\"><strong style=\"color:#60a5fa\">Email me a custom shortlist<\/strong><\/a><\/p>\n<\/div>\n\n\n<!-- AIPROCESSIA-GEO-STATS-2026-07-04 -->\n\n<div class=\"wp-block-group aiprocessia-geo-stats has-text-color is-layout-constrained wp-container-core-group-is-layout-83f2b14d wp-block-group-is-layout-constrained\" style=\"color:#0f172a;border-radius:8px;border-left-color:#059669;border-left-width:4px;background-color:#f0f9ff;margin-top:24px;margin-bottom:24px;padding-top:20px;padding-right:24px;padding-bottom:8px;padding-left:24px\">\n<h3 class=\"wp-block-heading\">Workflow automation in numbers (2026)<\/h3>\n\n\n<ul class=\"wp-block-list\"><li>Over <strong>65%<\/strong> of businesses already run some form of workflow automation in 2025 &mdash; a 20-point jump in two years (industry surveys).<\/li><li>The market for hyperautomation-enabling software approaches about <strong>$1.04&nbsp;trillion<\/strong> by 2026, at an ~11.9% CAGR (Gartner).<\/li><li><strong>40%<\/strong> of enterprise applications will embed task-specific AI agents by the end of 2026, up from near zero in 2024 (Gartner).<\/li><li>By 2026, <strong>30%<\/strong> of enterprises will automate more than half of their activities, up from under 10% in 2023 (Gartner).<\/li><\/ul>\n<\/div>\n\n\n<!-- AIPROCESSIA-DISCOVERY-2026-08-08 -->\n\n<p class=\"wp-block-paragraph\"><strong>Looking at BPM rather than point-to-point workflows?<\/strong> Start with <a href=\"https:\/\/aiprocessia.com\/blog\/en\/business-process-management-software-2026\/\">business process management software<\/a> for the platform-level view, or with <a href=\"https:\/\/aiprocessia.com\/blog\/en\/bpm-tools-smes-2026\/\">BPM tools for SMEs<\/a> if you want the lighter, faster-to-deploy end of the market.<\/p>\n\n\n<!-- AIPROCESSIA-PANEL1-A3-SALTOS-2026-09-28 -->\n\n<p class=\"aip-jump-links wp-block-paragraph\"><strong>On this page:<\/strong> <a href=\"#comparison\">Tools and pricing<\/a> \u00b7 <a href=\"#appian-vs-n8n\">Appian vs n8n<\/a> \u00b7 <a href=\"#how-to-pick\">How to pick<\/a> \u00b7 <a href=\"#ai-workflow-automation\">AI workflow automation<\/a> \u00b7 <a href=\"#mistakes\">Common mistakes<\/a> \u00b7 <a href=\"#faq\">FAQ<\/a><\/p>\n\n<!-- \/AIPROCESSIA-PANEL1-A3-SALTOS-2026-09-28 -->\n\n\n<h2 class=\"wp-block-heading\">What is workflow automation software (in 40 words)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Workflow automation software is a category of tools that automates multi-step business processes by connecting apps via APIs, routing tasks to people, applying business logic and (since 2026) calling AI agents to make decisions inside the flow. It overlaps with BPM, iPaaS, RPA and low-code platforms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"comparison\">Workflow automation software comparison 2026<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ve grouped the market by what each tool does best. Pricing reflects May 2026 published rates for US\/UK markets. Almost every vendor discounts on annual contracts or volume.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tier 1 \u2014 SMB iPaaS \/ low-code ($0-$200\/month)<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-text-color\" style=\"color:#0f172a\"><table style=\"color:#0f172a\"><thead><tr><th>Tool<\/th><th>Pricing (2026)<\/th><th>AI built-in<\/th><th>Self-host option<\/th><th>Best for<\/th><\/tr><\/thead><tbody><tr><td><strong>n8n<\/strong><\/td><td>Self-hosted free \u00b7 Cloud from $20\/month<\/td><td>Yes (GPT-4, Claude, Gemini nodes native)<\/td><td>Yes \u2014 Docker, npm, full source<\/td><td>SMBs wanting AI workflows, data residency control, no per-user fees<\/td><\/tr><tr><td><strong>Zapier<\/strong><\/td><td>Free (100 tasks\/month) \u00b7 From $29.99\/month<\/td><td>Yes (Zapier AI Actions)<\/td><td>No \u2014 cloud only<\/td><td>Non-technical SMBs \u00b7 widest app ecosystem (7,000+ integrations)<\/td><\/tr><tr><td><strong>Make<\/strong> (formerly Integromat)<\/td><td>Free (1,000 ops\/month) \u00b7 From $10.59\/month<\/td><td>Yes (OpenAI, Anthropic modules)<\/td><td>No \u2014 cloud only<\/td><td>SMBs with more complex flows than Zapier handles \u00b7 visual canvas UI<\/td><\/tr><tr><td><strong>Microsoft Power Automate<\/strong><\/td><td>Free (limited) \u00b7 $15\/user\/month (Plan 1) \u00b7 $40\/user\/month (Plan 2 with RPA)<\/td><td>Yes (AI Builder, GPT-4 via Copilot)<\/td><td>No \u2014 Azure cloud<\/td><td>Companies already on Microsoft 365 \u00b7 best Office\/SharePoint integration<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Tier 2 \u2014 Mid-market workflow + light BPM ($200-$1,500\/month)<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-text-color\" style=\"color:#0f172a\"><table style=\"color:#0f172a\"><thead><tr><th>Tool<\/th><th>Pricing (2026)<\/th><th>Approval flows<\/th><th>BPMN support<\/th><th>Best for<\/th><\/tr><\/thead><tbody><tr><td><strong>Workato<\/strong><\/td><td>From ~$10,000\/year (custom quote)<\/td><td>Yes (Recipes + Slack\/Teams approval)<\/td><td>Partial<\/td><td>Mid-market with many SaaS systems to integrate \u00b7 enterprise-grade iPaaS<\/td><\/tr><tr><td><strong>Nintex Workflow Cloud<\/strong><\/td><td>From ~$995\/month (Pro plan)<\/td><td>Yes \u2014 strong approval engine<\/td><td>Yes (BPMN-style visual)<\/td><td>SharePoint-centric organisations \u00b7 process mining + RPA included<\/td><\/tr><tr><td><strong>Bizagi<\/strong><\/td><td>Modeler free \u00b7 Studio Pro from ~$180\/user\/month<\/td><td>Yes \u2014 pure BPMN approvals<\/td><td>Yes (BPMN 2.0 native)<\/td><td>Regulated sectors (banking, healthcare, public sector) needing audit trails<\/td><\/tr><tr><td><strong>Bonita<\/strong><\/td><td>Community free \u00b7 Enterprise from ~$400\/month<\/td><td>Yes<\/td><td>Yes (BPMN 2.0)<\/td><td>Companies with in-house Java developers \u00b7 high customisation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Tier 3 \u2014 Enterprise BPM ($1,500+\/month)<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-text-color\" style=\"color:#0f172a\"><table style=\"color:#0f172a\"><thead><tr><th>Tool<\/th><th>Pricing (2026)<\/th><th>Process mining<\/th><th>Best for<\/th><\/tr><\/thead><tbody><tr><td><strong>Appian<\/strong><\/td><td>From $90\/user\/month (Application) \u00b7 $150+ (Workgroup)<\/td><td>Yes (native)<\/td><td>US\/UK enterprises needing case management + BPM + low-code in one<\/td><\/tr><tr><td><strong>Pegasystems (Pega)<\/strong><\/td><td>Custom enterprise quote ($100k+\/year)<\/td><td>Yes<\/td><td>Insurance, banking, telecom with complex decisioning needs<\/td><\/tr><tr><td><strong>ServiceNow<\/strong><\/td><td>From ~$100\/user\/month + module fees<\/td><td>Yes<\/td><td>IT-led enterprises \u00b7 ITSM + workflow on one platform<\/td><\/tr><tr><td><strong>Camunda<\/strong><\/td><td>Community free \u00b7 Cloud from ~$650\/month \u00b7 Enterprise self-hosted negotiated<\/td><td>Yes (Optimize)<\/td><td>DevOps-driven enterprises \u00b7 high-throughput process orchestration (200M+ instances\/day)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Prices and feature sets reflect May 2026 published information. Real costs vary heavily with discounting on multi-year contracts and volume \u2014 the table prices are list, not what you&#8217;ll actually pay if you negotiate.<\/p>\n\n\n<!-- AIPROCESSIA-PANEL1-A4-2026-09-27 -->\n\n<h2 class=\"wp-block-heading\" id=\"appian-vs-n8n\">Appian vs n8n: feature-by-feature comparison<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Appian and n8n both show up on workflow automation shortlists, but they come from opposite ends of the market. Appian is an enterprise low-code platform for governed, auditable processes; n8n is a node-based workflow tool that you can self-host and extend with code and AI nodes.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th>Criterion<\/th><th>Appian<\/th><th>n8n<\/th><\/tr><\/thead><tbody>\n<tr><td>Type of tool<\/td><td>Enterprise low-code platform: process modelling, case management and data<\/td><td>Node-based workflow automation, source-available (fair-code)<\/td><\/tr>\n<tr><td>Deployment<\/td><td>Appian Cloud or self-managed<\/td><td>Self-hosted or n8n Cloud<\/td><\/tr>\n<tr><td>Licence<\/td><td>Commercial licence agreed with Appian<\/td><td>Free self-hosted Community edition; paid cloud and self-hosted plans<\/td><\/tr>\n<tr><td>Who builds the flows<\/td><td>Low-code developers, usually under IT governance<\/td><td>Technical users and developers, with JavaScript or Python in code nodes<\/td><\/tr>\n<tr><td>AI<\/td><td>AI features built into the platform and governed centrally<\/td><td>AI agent and LLM nodes that call the model you choose<\/td><\/tr>\n<tr><td>Audit and governance<\/td><td>Designed for regulated processes: audit trails, roles and case history<\/td><td>Execution history in every edition; SSO, advanced roles and source control on paid plans<\/td><\/tr>\n<tr><td>Typical fit<\/td><td>Regulated enterprises such as insurance, healthcare and the public sector<\/td><td>SMBs and technical teams automating across SaaS apps<\/td><\/tr>\n<\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Rule of thumb: if the process needs formal case management and an audit trail that a regulator will read, shortlist Appian; if you need flexible, AI-driven automations across your SaaS stack and are comfortable self-hosting, start with n8n. The FAQ below has the short answer.<\/p>\n\n<!-- \/AIPROCESSIA-PANEL1-A4-2026-09-27 -->\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-pick\">How to pick workflow automation software (decision tree)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Already deep in Microsoft 365?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Power Automate is the natural choice. It&#8217;s bundled with most M365 plans (limited free tier) and goes deep into SharePoint, Teams and Dynamics 365. AI Builder + Copilot bring credible AI workflows. Watch out for: per-user licence creep at scale and limited customisation compared to n8n\/Make.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Want AI workflows without per-user fees?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">n8n is the strongest 2026 option. Self-hosted: free plus your server costs. Cloud: $20\/month entry. Native nodes for GPT-4, Claude, Gemini, Mistral. The +515% YoY growth in &#8220;low code automation platform&#8221; searches lands disproportionately on n8n. Best fit: SMBs with one technical person willing to maintain the instance, or working with an integration partner.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lots of SaaS systems, low technical capacity?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Zapier (simpler flows, broader app catalog) or Make (more complex flows, better visual canvas). Both are no-code by design. Zapier wins on integrations count (7,000+); Make wins on per-task economics for high-volume flows.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Regulated industry needing audit trails?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Bizagi (banking, public sector) or Appian (insurance, healthcare) for full BPMN audit logs. Both come with proper separation of duties, version-controlled process models and regulatory reporting. Expect $50k-$500k\/year total cost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">High-throughput, developer-led organisation?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Camunda is the strongest open-source option for engineers, processing 200M+ instances\/day in production at Goldman Sachs and Deutsche Telekom. Steeper learning curve but no licence cap. Pega and ServiceNow are the proprietary alternatives at the enterprise tier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15 data points from the 2026 workflow automation market<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>3,600 monthly searches<\/strong> for &#8220;workflow automation software&#8221; in US+UK (Google Ads Keyword Planner, May 2026).<\/li>\n<li><strong>+81% three-month growth<\/strong> in that search volume \u2014 clear category expansion.<\/li>\n<li><strong>+515% year-over-year growth<\/strong> in &#8220;low code automation platform&#8221; searches \u2014 the fastest-growing sub-category in B2B SaaS.<\/li>\n<li><strong>AI steps are now built into the main workflow tools<\/strong>: n8n, Zapier, Make and Power Automate all offer AI or LLM nodes and actions.<\/li>\n<li><strong>$48 maximum CPC<\/strong> for &#8220;workflow automation software&#8221; \u2014 high commercial intent.<\/li>\n<li><strong>$72 maximum CPC<\/strong> for &#8220;low code automation platform&#8221; \u2014 even higher commercial intent at the breakout sub-category.<\/li>\n<li><strong>40% of enterprise applications<\/strong> will embed autonomous AI agents in 2026 (Gartner).<\/li>\n<li><strong>340% average first-year ROI<\/strong> on workflow automation projects (Deloitte 2025).<\/li>\n<li><strong>20-50% operating cost reduction<\/strong> from hyperautomation in companies combining workflow + AI (Capgemini).<\/li>\n<li><strong>n8n<\/strong> surpassed 200,000 active self-hosted installations in 2025 \u2014 fastest-growing open-source option.<\/li>\n<li><strong>Power Automate<\/strong> reaches 8M+ monthly active users (Microsoft, 2025).<\/li>\n<li><strong>Zapier<\/strong> handles ~50 billion automated tasks per year across customers (Zapier 2025 report).<\/li>\n<li><strong>Camunda<\/strong> processes 200M+ process instances per day in production at major enterprises.<\/li>\n<li><strong>1-2 weeks<\/strong> typical implementation time for a first process with n8n + AI in an SMB.<\/li>\n<li><strong>4-12 weeks<\/strong> typical implementation time for a first process with off-the-shelf enterprise BPM in an SMB.<\/li>\n<\/ul>\n\n\n<!-- AIPROCESSIA-REFRESH-2026-07-11 -->\n\n<p class=\"wp-block-paragraph\"><em>Automating supplier invoices specifically? Accounts payable is a workflow of its own \u2014 see our dedicated <a href=\"https:\/\/aiprocessia.com\/blog\/en\/ap-automation-software-2026\/\">AP automation software<\/a> guide for invoice capture, three-way matching and payment.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Typical processes SMBs automate in 2026<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lead capture \u2192 CRM \u2192 sales rep notification<\/strong>: form submission triggers contact creation, AI classifies intent, sales rep gets prepared briefing in Slack\/Teams.<\/li>\n<li><strong>Supplier invoice processing<\/strong>: invoice arrives by email, OCR extracts data, validation against PO, approval routing, ERP posting (the AP automation use case \u2014 see our dedicated guide).<\/li>\n<li><strong>Customer support triage<\/strong>: support email arrives, AI classifies severity and product area, ticket created in helpdesk with proper tags and routed to the right technician.<\/li>\n<li><strong>Quote generation<\/strong>: lead requests quote, AI fills template from CRM data, sales manager reviews, signed quote auto-files in CRM and finance system.<\/li>\n<li><strong>Expense reports<\/strong>: employee snaps receipt photo, OCR extracts data, approval flow runs, accounting entry created automatically.<\/li>\n<li><strong>Onboarding<\/strong>: new hire signs offer, HR triggers IT provisioning, accounts created in all systems, welcome email sent, onboarding tasks assigned to manager.<\/li>\n<li><strong>Maintenance alerts<\/strong>: equipment due-date monitoring (vehicle inspections, contracts, certifications), alert to responsible person, action log.<\/li>\n<li><strong>Multi-step approvals<\/strong>: any purchase, hire, contract renewal, expense over $X \u2014 routed via the right approval chain without email back-and-forth.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mistakes\">5 mistakes that sink workflow automation projects<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Picking the platform before defining the first process<\/strong>: most &#8220;abandoned&#8221; automation projects start with the tool choice, not the use case. <em>Antidote:<\/em> define a pilot process before signing any contract.<\/li>\n<li><strong>Buying enterprise when you&#8217;re SMB<\/strong>: an SMB doesn&#8217;t need Appian or Pega. The total cost of ownership will dwarf the savings. <em>Antidote:<\/em> match the tier to your volume and complexity.<\/li>\n<li><strong>Over-engineering the first flow<\/strong>: trying to automate a complex 12-step process as the first project leads to burnout. <em>Antidote:<\/em> pick a simple 3-step process and finish it.<\/li>\n<li><strong>Not measuring before<\/strong>: without a baseline, you can&#8217;t prove the ROI and can&#8217;t justify the next investment. <em>Antidote:<\/em> time the current manual process for one week before going live.<\/li>\n<li><strong>Treating it as an IT project<\/strong>: workflow automation is a business project that uses IT tooling. If business owners aren&#8217;t co-designing the rules, the tool ends up unused. <em>Antidote:<\/em> make business users co-owners from day 1.<\/li>\n<\/ul>\n\n\n<!-- AIPROCESSIA-PANEL1-A3-H2-2026-09-28 -->\n\n<h2 class=\"wp-block-heading\" id=\"ai-workflow-automation\">What is AI workflow automation?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI workflow automation is a workflow in which one or more steps are handled by an AI model instead of a fixed rule: reading an email to decide where it goes, extracting data from a document or drafting a reply. The rest of the flow (the trigger, the connections to your apps and the final approval) works like any other automation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the tools compared above, that means an AI or LLM node inside the flow. n8n, Make, Zapier and Power Automate all offer one, so you can often start with the tool you already use.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ai-vs-rule-based\">AI workflow automation vs rule-based automation: when to use each<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rule-based automation follows instructions you can write down: if an invoice is above a set amount, send it for approval; if a form is submitted, create a contact. It is predictable and easy to audit, so it remains the right choice whenever the rule is clear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An AI step earns its place when the input is unstructured or varies too much for a rule: free-text emails, documents in many layouts, requests that need a first draft. Its output is a judgement rather than a certainty, which is why it should come with a confidence threshold and a human review for doubtful cases. Many flows combine both: rules for routing and validation, AI for the steps that need reading or writing.<\/p>\n\n<!-- \/AIPROCESSIA-PANEL1-A3-H2-2026-09-28 -->\n\n<!-- AIPROCESSIA-PANEL1-143FIX-2026-09-28 -->\n\n<h2 class=\"wp-block-heading\"><!-- AIPROCESSIA-QUICKWINS-2026-05-30 --> AI workflow automation in 2026: three common SMB patterns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In small and midsize businesses, AI workflow automation often follows a few recurring patterns. The three below can be built with n8n, Make or Zapier and their native AI nodes. They show how the flow is put together, not a result: what you gain depends on your volumes and your data, so measure it in a pilot before you scale.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Inbound email triage with an AI classifier<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Problem:<\/strong> several shared inboxes (info, support, sales) where someone reads every message and forwards it by hand. <strong>Build:<\/strong> a mail trigger \u2192 an LLM node that sorts each message into a short list of categories (invoice, support ticket, sales lead, internal, junk) \u2192 a confidence check \u2192 routing to the right channel, CRM or helpdesk; anything below the threshold goes to a person. <strong>What to measure:<\/strong> sorting accuracy on a sample of your own emails and the time the team no longer spends on triage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Supplier invoice capture into the accounting system<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Problem:<\/strong> supplier invoices arrive by email and are keyed into the accounting system by hand. <strong>Build:<\/strong> a watched mailbox or folder \u2192 an extraction step for header and line items \u2192 validation rules (totals must add up, the supplier must exist) \u2192 human review only for the fields the model is unsure about \u2192 posting to the accounting system through its API. <strong>What to measure:<\/strong> the share of invoices that go through without a correction and the handling time per invoice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Research and first drafts for outbound emails<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Problem:<\/strong> research and writing for personalised outbound take up sales time. <strong>Build:<\/strong> a new row in a sheet or CRM \u2192 a step that gathers public information about the company \u2192 an LLM node that drafts a short email referring to one specific signal \u2192 the draft lands paused in the sending tool for a person to review and edit. <strong>What to measure:<\/strong> the reply rate against your generic emails and the review time per draft.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What the three have in common:<\/strong> the AI node sits between a deterministic trigger and a human-review step. None of them is <em>agentic<\/em> in the autonomous sense; they are workflows with an LLM as one node. That shape (trigger, AI step, human review) is a sensible default for a first AI workflow.<\/p>\n\n<!-- \/AIPROCESSIA-PANEL1-143FIX-2026-09-28 -->\n\n<!-- AIPROCESSIA-PANEL1-A3-ELEGIR-2026-09-28 -->\n\n<h2 class=\"wp-block-heading\" id=\"choose-ai-workflow-tool\">How to choose an AI workflow automation tool: what to check<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before comparing brands, check these points against your own process:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Models and data path:<\/strong> which AI models the tool can call, and where your data goes when it does.<\/li>\n<li><strong>Human review:<\/strong> whether a person can approve or correct a step before the flow continues.<\/li>\n<li><strong>Errors and logs:<\/strong> what happens when a step fails, and whether you can see why.<\/li>\n<li><strong>Integrations:<\/strong> native connectors, or an HTTP or API step, for the systems you already use.<\/li>\n<li><strong>Cost model:<\/strong> per user, per task or per execution, and how it grows with your volume.<\/li>\n<li><strong>Hosting:<\/strong> cloud only or self-hosted, if data residency matters to you.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Then run a pilot on one real process with your own data before committing to a plan.<\/p>\n\n<!-- \/AIPROCESSIA-PANEL1-A3-ELEGIR-2026-09-28 -->\n\n\n<h2 class=\"wp-block-heading\" id=\"faq\">Frequently Asked Questions<\/h2>\n\n\n<h3 class=\"wp-block-heading\">What&#8217;s the best workflow automation software for SMBs in 2026?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">It depends on technical capacity and ecosystem fit. SMBs already on Microsoft 365: Power Automate. SMBs with broad SaaS stack and low technical capacity: Zapier or Make. SMBs wanting AI workflows without per-user fees and willing to self-host: n8n. Regulated industries needing audit trails: Bizagi or Appian.<\/p>\n\n\n<h3 class=\"wp-block-heading\">How much does workflow automation software cost?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">SMB tier: $0-$200\/month (Zapier, Make, n8n cloud, Power Automate). Mid-market: $200-$1,500\/month (Workato, Nintex, Bizagi Studio Pro). Enterprise: $1,500-$10,000+\/month (Appian, Pega, ServiceNow, Camunda Enterprise). Custom n8n self-hosted builds: $2,000-$6,000 implementation + ~$80\/month self-hosted with no per-user fees.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Is n8n a real alternative to Zapier or Make?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes \u2014 and it&#8217;s the fastest-growing one (&#8220;n8n alternative&#8221; gets 1,600 monthly searches itself in US+UK, with +60% YoY). n8n matches Zapier\/Make on visual workflow editing, beats them on AI integration (native GPT-4, Claude, Gemini nodes), data residency control (self-host) and per-task economics. Trade-off: needs more technical capacity than Zapier.<\/p>\n\n\n<h3 class=\"wp-block-heading\">What&#8217;s the difference between workflow automation, BPM and iPaaS?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">iPaaS (Zapier, Make, n8n, Workato) connects apps via APIs with light workflow logic. BPM (Bizagi, Camunda, Appian, Pega) models end-to-end processes with full BPMN, audit trails and complex approval flows. Workflow automation is the umbrella term that covers both ends and everything in between. In 2026 the lines blur \u2014 Power Automate and Nintex sit between iPaaS and BPM.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Is Power Automate worth it for SMBs?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">If you already pay for Microsoft 365, yes \u2014 the bundled allowance covers many SMB use cases. Plan 1 ($15\/user\/month) unlocks more complex flows; Plan 2 ($40\/user\/month) includes RPA Desktop. Watch out for: per-user licence costs at scale, and the &#8220;premium connector&#8221; trap where useful integrations require Plan 2 even for simple flows.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Can workflow automation include AI agents in 2026?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes \u2014 and this is now the default. n8n has native GPT-4\/Claude\/Gemini nodes. Zapier offers AI Actions. Power Automate ships AI Builder + Copilot. Make has OpenAI and Anthropic modules. Typical agent uses: email classification, document data extraction, sentiment analysis, draft generation, decision support inside flows.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Appian vs n8n: which should you choose for workflow automation?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">They solve different problems. Appian is an enterprise low-code BPM platform for regulated, governed workflows with audit trails and case management, priced at the enterprise tier ($1,500-$10,000+\/month). n8n is a developer-friendly, self-hostable tool with native AI nodes (GPT-4, Claude, Gemini), no per-user fees and far lower cost, ideal for SMBs and technical teams building AI-driven flows. Choose Appian for compliance-heavy enterprise process management; choose n8n for flexible, AI-first automation on a budget.<\/p>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What's the best workflow automation software for SMBs in 2026?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"It depends on technical capacity and ecosystem fit. SMBs already on Microsoft 365: Power Automate. SMBs with broad SaaS stack and low technical capacity: Zapier or Make. SMBs wanting AI workflows without per-user fees and willing to self-host: n8n. Regulated industries needing audit trails: Bizagi or Appian.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How much does workflow automation software cost?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"SMB tier: $0-$200\/month (Zapier, Make, n8n cloud, Power Automate). Mid-market: $200-$1,500\/month (Workato, Nintex, Bizagi Studio Pro). Enterprise: $1,500-$10,000+\/month (Appian, Pega, ServiceNow, Camunda Enterprise). Custom n8n self-hosted builds: $2,000-$6,000 implementation + ~$80\/month self-hosted with no per-user fees.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is n8n a real alternative to Zapier or Make?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes \u2014 and it's the fastest-growing one (n8n alternative gets 1,600 monthly searches itself in US+UK, with +60% YoY). n8n matches Zapier\/Make on visual workflow editing, beats them on AI integration (native GPT-4, Claude, Gemini nodes), data residency control (self-host) and per-task economics. Trade-off: needs more technical capacity than Zapier.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What's the difference between workflow automation, BPM and iPaaS?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"iPaaS (Zapier, Make, n8n, Workato) connects apps via APIs with light workflow logic. BPM (Bizagi, Camunda, Appian, Pega) models end-to-end processes with full BPMN, audit trails and complex approval flows. Workflow automation is the umbrella term that covers both ends and everything in between.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is Power Automate worth it for SMBs?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If you already pay for Microsoft 365, yes \u2014 the bundled allowance covers many SMB use cases. Plan 1 ($15\/user\/month) unlocks more complex flows; Plan 2 ($40\/user\/month) includes RPA Desktop. Watch out for: per-user licence costs at scale, and the premium connector trap where useful integrations require Plan 2 even for simple flows.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can workflow automation include AI agents in 2026?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes \u2014 and this is now the default. n8n has native GPT-4\/Claude\/Gemini nodes. Zapier offers AI Actions. Power Automate ships AI Builder + Copilot. Make has OpenAI and Anthropic modules.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Appian vs n8n: which should you choose for workflow automation?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"They solve different problems. Appian is an enterprise low-code BPM platform for regulated, governed workflows with audit trails and case management, priced at the enterprise tier ($1,500-$10,000+\/month). n8n is a developer-friendly, self-hostable tool with native AI nodes (GPT-4, Claude, Gemini), no per-user fees and far lower cost, ideal for SMBs and technical teams building AI-driven flows. Choose Appian for compliance-heavy enterprise process management; choose n8n for flexible, AI-first automation on a budget.\"\n      }\n    }\n  ]\n}\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading\">Next step: free workflow audit for your SMB<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Buying workflow automation software based on a vendor demo is the #1 cause of abandoned projects. The vendor&#8217;s demo is built around their best-case scenario \u2014 yours rarely matches. The cheapest first step is to <em>measure<\/em> the processes you actually have and only then pick the tool.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At AIPROCESSIA we audit your processes for free: which workflows you have, how much they cost in time and errors, which automation tier fits, what AI agents can credibly add. Within 48 hours we send back: (1) the 2-3 platforms from the table above that match your case, (2) realistic implementation cost (no commission, we&#8217;re independent), (3) projected ROI with your real numbers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/aiprocessia.com\/en\/#contact\"><strong>Book your free workflow audit \u2192<\/strong><\/a><\/p>\n\n\n\n\n<!-- AIPROCESSIA-PILLAR-LINK-2026-06-06 --><p class=\"wp-block-paragraph\"><strong>Related guide:<\/strong> for the broader build-it-yourself platform layer beneath workflow automation, see our <a href=\"https:\/\/aiprocessia.com\/blog\/en\/low-code-automation-platform-2026\/\">low-code automation platform comparison 2026<\/a>.<\/p>\n\n<!-- AIPROCESSIA-REFRESH-2026-07-18 -->\n<!-- AIPROCESSIA-AUTHOR-BIO-V1 -->\n<div style=\"margin-top:48px;padding:24px;border:1px solid #334155;border-radius:12px;background:#1e293b;display:flex;gap:20px;align-items:flex-start;flex-wrap:wrap\">\n  <a href=\"https:\/\/joseaparra.com\/\" rel=\"author noopener\" target=\"_blank\" style=\"flex-shrink:0\">\n    <img src=\"https:\/\/aiprocessia.com\/blog\/wp-content\/uploads\/2026\/05\/jose_parra_avatar_1080.jpg\" alt=\"Jose A. Parra - CEO and founder of AIPROCESSIA\" width=\"120\" height=\"120\" loading=\"lazy\" decoding=\"async\" style=\"border-radius:50%;object-fit:cover;display:block\" \/>\n  <\/a>\n  <div style=\"flex:1;min-width:240px\">\n    <p style=\"margin:0 0 4px 0;font-size:12px;text-transform:uppercase;letter-spacing:0.05em;color:#94a3b8 !important;font-weight:600\">About the author<\/p>\n    <h3 style=\"margin:0 0 6px 0;font-size:20px;color:#f1f5f9 !important\">\n      <a href=\"\/blog\/author\/jose-a-parra\/\" rel=\"author\" style=\"color:#f1f5f9 !important;text-decoration:none\">Jose A. Parra<\/a>\n    <\/h3>\n    <p style=\"margin:0 0 10px 0;font-size:14px;color:#cbd5e1 !important\"><strong>CEO &amp; Founder of AIPROCESSIA<\/strong> \u2014 30 years as IT consultant for Spanish SMBs.<\/p>\n    <p style=\"margin:0 0 12px 0;font-size:14px;color:#cbd5e1 !important;line-height:1.55\">\n      For three decades I&#8217;ve been deploying ERP systems, integrations and \u2014 since 2023 \u2014 AI agents, RPA and OCR in real-world flows for invoicing, maintenance and customer service. My focus: automate <strong>5 key processes for under \u20ac100\/month<\/strong> and give time back to the team \u2014 no one gets replaced.\n    <\/p>\n    <p style=\"margin:0 0 12px 0;font-size:13px;color:#94a3b8 !important\">\n      Certified <strong>Generative AI Expert<\/strong> \u00b7 UDIA \u00b7 2026.\n    <\/p>\n    <p style=\"margin:0;font-size:14px\">\n      <a href=\"https:\/\/www.linkedin.com\/in\/joseantparra\/\" rel=\"author noopener\" target=\"_blank\" style=\"color:#60a5fa !important;text-decoration:none;margin-right:14px\">LinkedIn \u2192<\/a>\n      <a href=\"https:\/\/joseaparra.com\/\" rel=\"author noopener\" target=\"_blank\" style=\"color:#60a5fa !important;text-decoration:none\">Personal site \u2192<\/a>\n    <\/p>\n  <\/div>\n<\/div>\n<!-- \/AIPROCESSIA-AUTHOR-BIO-V1 -->\n\n<!-- AIPROCESSIA-AUTHOR-SCHEMA-V1 -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"Article\",\n  \"headline\": \"Workflow Automation Software 2026: Power Automate vs Zapier vs n8n vs Appian (SMB Comparison)\",\n  \"description\": \"The real comparison of workflow automation software in 2026. Microsoft Power Automate, Zapier, Make, n8n, Workato, Appian, ServiceNow, Bizagi, Camunda \u2014 prices,\",\n  \"inLanguage\": \"en\",\n  \"mainEntityOfPage\": {\n    \"@type\": \"WebPage\",\n    \"@id\": \"https:\/\/aiprocessia.com\/blog\/en\/workflow-automation-software-2026\/\"\n  },\n  \"datePublished\": \"2026-05-16T17:12:31\",\n  \"dateModified\": \"2026-05-23T12:29:50\",\n  \"author\": {\n    \"@type\": \"Person\",\n    \"name\": \"Jose A. Parra\",\n    \"givenName\": \"Jose A.\",\n    \"familyName\": \"Parra\",\n    \"jobTitle\": \"CEO and Founder of AIPROCESSIA\",\n    \"url\": \"https:\/\/aiprocessia.com\/blog\/author\/jose-a-parra\/\",\n    \"image\": \"https:\/\/aiprocessia.com\/blog\/wp-content\/uploads\/2026\/05\/jose_parra_avatar_1080.jpg\",\n    \"sameAs\": [\n      \"https:\/\/www.linkedin.com\/in\/joseantparra\/\",\n      \"https:\/\/joseaparra.com\/\",\n      \"https:\/\/joseaparra.com\/es\/home-espanol\/\"\n    ],\n    \"worksFor\": {\n      \"@type\": \"Organization\",\n      \"name\": \"AIPROCESSIA\",\n      \"url\": \"https:\/\/aiprocessia.com\/\",\n      \"logo\": {\n        \"@type\": \"ImageObject\",\n        \"url\": \"https:\/\/aiprocessia.com\/assets\/logo-aiprocessia.png\"\n      }\n    },\n    \"description\": \"30 years as IT consultant for Spanish SMBs. Certified Generative AI Expert (UDIA, 2026).\"\n  },\n  \"publisher\": {\n    \"@type\": \"Organization\",\n    \"name\": \"AIPROCESSIA\",\n    \"url\": \"https:\/\/aiprocessia.com\/\",\n    \"logo\": {\n      \"@type\": \"ImageObject\",\n      \"url\": \"https:\/\/aiprocessia.com\/assets\/logo-aiprocessia.png\"\n    }\n  },\n  \"image\": \"https:\/\/aiprocessia.com\/blog\/wp-content\/uploads\/2026\/05\/jose_parra_avatar_1080.jpg\"\n}\n<\/script>\n<!-- \/AIPROCESSIA-AUTHOR-SCHEMA-V1 -->\n\n\n\n<h3 class=\"wp-block-heading\"><!-- AIPROCESSIA-QUICKWINS-2026-05-30 --> Sources and further reading<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.gartner.com\/en\/information-technology\/insights\/automation\" rel=\"nofollow noopener\" target=\"_blank\">Gartner \u2014 Automation insights (industry benchmarks)<\/a><\/li>\n<li><a href=\"https:\/\/www.forrester.com\/research\/\" rel=\"nofollow noopener\" target=\"_blank\">Forrester \u2014 Digital process automation research<\/a><\/li>\n<li><a href=\"https:\/\/docs.n8n.io\/\" rel=\"nofollow noopener\" target=\"_blank\">n8n documentation \u2014 official self-host and AI node reference<\/a><\/li>\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/power-automate\/\" rel=\"nofollow noopener\" target=\"_blank\">Microsoft Power Automate \u2014 official documentation<\/a><\/li>\n<li><a href=\"https:\/\/camunda.com\/bpmn\/\" rel=\"nofollow noopener\" target=\"_blank\">Camunda \u2014 BPMN 2.0 specification reference<\/a><\/li>\n<\/ul>\n\n\n","protected":false},"excerpt":{"rendered":"<p>The real comparison of workflow automation software in 2026. Microsoft Power Automate, Zapier, Make, n8n, Workato, Appian, ServiceNow, Bizagi, Camunda \u2014 prices, AI integration, ERP compatibility for SMBs.<\/p>\n","protected":false},"author":3,"featured_media":350,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-143","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automation"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/posts\/143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/comments?post=143"}],"version-history":[{"count":25,"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/posts\/143\/revisions"}],"predecessor-version":[{"id":1607,"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/posts\/143\/revisions\/1607"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/media\/350"}],"wp:attachment":[{"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/media?parent=143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/categories?post=143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aiprocessia.com\/blog\/wp-json\/wp\/v2\/tags?post=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}